Quality Management Standard ISO 9001: 2000.

The IMSS Group has reviewed its commitment to providing Quality Service now and in the future by having achieved accreditation to the demanding new Quality Management Standard ISO 9001: 2000.
The predominant themes of this Standard are Management Commitment, Customer Focus and a striving for Continual Improvement.

The Company Quality Policy also mirrors this and states "The IMSS commitment to totally satisfying Customers on every level extends from top Management throughout the entire organisation".

The Company Objective is to continually improve Service both in terms of Reliability and Value and thereby to meet and, where possible, even exceed Customer needs and expectations.

At the conclusion of a recent Appraisal Audit by an independent external Inspector, this comment was inscribed on the report: "Customer Focus is important to IMSS and this has been found to be so at audits of other sites and appears to be a great strength of the Organisation".

This must be in reality the "Blue Riband" of Quality Aims, Objectives and Motivation.

Customer Satisfaction through the Pursuance of Excellence. (B)